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How to Use

How to Use

What soaps are suitable for personal hygiene?

For personal hygiene, we recommend you use “Tout Doux” soap.

How often can/should I use exfoliating soap?

Ideally, exfoliating soap can/should be used once a week.

From what age can you use your soaps and shampoos?

Our soaps and shampoos can be used from the age of 2-3 years old. We recommend “Tout Doux” for infants and babies, because it’s free from essential oils.

What treatments can I apply to sunburned skin?

Our “Calendula and St. John’s Wort repair oil aftersun”, which contains St. John’s Wort oil, works wonders on the face and body as an after-sun lotion. Warning: this oil is photosensitizing and should not be used before or during Sun exposure.

Alternatively, use our “Calendula Balm” or “Coconut Balm” to soothe your skin, although less effective than St. John’s Wort oil, they have a strong moisturizing effect.

Can some of your soaps be used as a shampoo?

Yes, some of our soaps can also be used as shampoo! For example, our cold process hemp soaps: “Chanvre à Tout Faire”, “Awakening Orange”, “Détox émoi”, and “Nettle caress”; Also, our cold process Aleppo soap: “Fresh Mint“ Organic.

How should I use your deodorants?

Scoop a peanut sized amount of the deodorant with your finger or the back of the thumb (you can also use a wooden strip if you have one) and apply directly to the skin.

How do I use beard oil?

Drop the oil in your palms. Spread it evenly in your palms and fingers. Once the oil is distributed, brush your palms along the sides of your beard and down the front. Evenly distribute the oil until it has blended amongst the hairs set back in place.

Why does my skin feel tight and dry after using soap?

When soap removes impurities, it also removes sebum. We suggest you use our surgras soaps, they are not only effective cleansers, but also have a protective action. Your skin is left nourished and supple

My hair becomes dry, sticky and difficult to comb after using solid shampoo.

Using a solid, natural shampoo when you’re not used to it can be a challenge! We suggest that you start by using shampoo that is free of silicone and other unwanted components. Find all the information on using solid shampoo for the first time here.

Preservation & Maintenance

When shaving my legs with Louise Emoi cold soap my razor gets dirty. What can I do?

If your razor is getting dirty while you shave, it’s probably due to a glycerin build up on the blade. Please rinse well after each use.

How do I store my soaps long-term? Same during Winter as in Summer?

To keep your soaps fresh so that they retain the scent of essential oils, we recommend storing them in a dry place, protected from direct Sunlight and wrapped in clean paper. You can also keep them in the laundry room (soap is a very good natural moth repellent and can perfume your laundry room). In order to avoid mixing the scents, it is advisable not to store them together.

What is the shelf life of your products?

Our cold soaps keep for 18 months and our balms keep for 12 months

Shampoo

How often should I use my shampoo?

To keep your scalp healthy, it’s advisable to space out shampooing your hair. We recommend 2-3 times per week.

How do I use solid shampoo on my hair?

To use solid shampoo, simply rub an amount between your hands and lather like a regular soap, then massage your scalp. Repeat the operation as many times as necessary (3 or 4 times on average).
You can also apply the shampoo directly on your scalp, it’s faster but harder to judge the right amount (be careful not to use too much). Your ends and lengths are washed when rinsing as the shampoo flows.

Our Products

Soaps

What products do you recommend for pregnant women?

If you’re pregnant, we recommend preferring products without essential oils such as: Cold process soap for babies “Tout doux “; Nature Essential Oil Free Shampoo and Nature Essential Oil Free Deodorant. “Coconut Balm “, Neutral base – Organic Liquid Soap; “Calendula and St. John’s Wort repair oil aftersun”. Find all our products without essential oils, especially for pregnant women and young children here

My child has skin allergies, will using your soaps cause a reaction?

All our products are organic and natural under the Nature & Progress label, unfortunately allergies are always possible but extremely rare with regard to our products.
If you are worried about an allergy due to essential oils, then choosing from our essential oil free range is best: Cold process soap “Tout doux“ for babies, is essential oil-free with an 8% surfat in sweet almond oil. We also have “Coconut Balm” with extra virgin first pressure coconut oil and calendula in sweet almond oil.

What skin types are your soaps for?

We have soaps suitable for all skin types. We have ranges available for: normal skin, fragile to dry skin, combination to oily skin. You also have the option to test our products via our boxes.

What soap for normal skin can I use daily?

For normal skin use our entire “Normal skin” range: Cold Soap with Charcoal – “Détox émoi”, “Organic Marseille Soap Cold Saponified, “Cold Process Aleppo Organic Soap”, “Organic cold process soap Poussière Immortelle “, “Sensuellement Patchouli”, “Cinnamon Night “, ” Fresh Mint “, “Douce France”…

Can exfoliating soaps be used on skin that becomes dehydrated?

We do not recommend using an exfoliant for skin that tends to become dehydrated. However, it is possible to occasionally use the exfoliating soap “Poussière Immortelle” which is one of our more moisture rich soaps.

How do special acne soaps work?

If your skin is prone to acne, we recommend using our “Spot-Free Niaouli “soap. It is rich in antibacterial and antifungal Neem Oil to produce real beneficial effects at stopping acne. Used in synergy with our cleansing and toning Niaouli essential oil, it gently purifies problem skin.

What types of soaps do you recommend for ageing skin?

For ageing and mature skin, we recommend gentle and nourishing soaps. For example, you can use “Milky Way”, “Calendula”, “Tout doux”, “Delicate Donkey Milk”, “Aloe Nectar”, “Honey Cake” “Secret d’Argan”, “Enchanted Forest”, or even “Chanvre à Tout Faire“.

What soap can relieve skin prone to irritation?

Because our soaps are not medicines, it is always preferable to consult a specialist for relief of skin irritation. However, if we refer to the opinions of our users, it is clear they see an improvement in skin problems, in particular with our extremely sweet calendula soap.

What soap do you recommend for adult acne?

You can try “Aleppo Organic” soap or “Awakening Orange “soap. However, if your skin is not oily and your acne is more hormonal, you can try “Aloe Nectar”, “Delicate Donkey Milk “, “Honey Cake“ or even “Chanvre à Tout Faire”. You can also try “Jojoba Oil” which nourishes the skin and regulates sebum production. While our “Konjak sponge” gently exfoliates the face and can also reduce pimples.

My skin gets really dry after washing, what soap should I use?

“Calendula” and “Milky Way” are two extremely gentle soaps on the skin. “Enchanted Forest”, “Aloe Nectar”, “Honey Cake” and/or “Delicate Donkey Milk” may also be suitable. Surgras content is only 8 -10%, which makes them very protective soaps.

Shampoo

Are your shampoos round or square shaped?

Our solid shampoos are round. Occasionally, it is possible we manufacture a series of shampoos in square form. However, this does not change their weight, formulation or effectiveness.

Which shampoo is suitable for oily and dry hair?

If your scalp is oily, you can use our “The Balance” solid shampoo right from the hairline. If your ends are dry, it is important to apply a vegetable oil to hydrate the hair.

Do you have any anti-dandruff shampoos?

If you tend to have dandruff due to excess sebum on the scalp, you can use our “The Balance” solid shampoo. If you have dry dandruff due to a dry scalp, you can use our solid shampoo “The Nourishing “, or a moisture-rich soap such as “Chanvre à Tout Faire”, which will hydrate your scalp better. The use of oil or balms is also recommended

Do you have a specific shampoo for curly hair?

We currently do not have a shampoo specifically designed for curly hair. However, we recommend that you use our shampoo for dry hair, “The Nourishing”.

Do you have a specific shampoo for grey hair?

We currently do not have a shampoo specifically designed for grey hair. However, we recommend that you use our shampoo for dry hair, “The Nourishing”

Do you have special shampoos for colored hair?

Unfortunately, we don’t have a special shampoo for colored hair.

Bio & Animals

Are your ingredients organic?

All our raw materials are organic. All our products are made under the Nature & Progrès label, whose specifications only accept organic and natural raw materials. You can learn more about our manufacturing methods here

Are your products tested on animals?

Lousie Emoi is an ethical and responsible approach brand, our products are never tested on animals.

Children

What soaps should I use for my children?

For babies and toddlers, you can use the “Tout Doux” soap. It’s Essential Oil-free with an 8% surfat in sweet almond oil, you can also wash their hair with it. All our soaps are safe for 4+ year old children, check according to their skin type.

I am looking for gentle soaps for my child's very sensitive skin, which is prone to irritation. What do you recommend ?

We recommend the “Calendula Soap” with its 10% surgras of calendula in sweet almond oil, it has helped many of our customers with irritation. The “Calendula balm” is also very effective for this kind of problem.

My child has skin allergies, will using your soaps cause a reaction?

All our products are organic and natural under the Nature & Progress label, unfortunately allergies are always possible but extremely rare with regard to our products.
If you are worried about an allergy due to essential oils, then choosing from our essential oil free range is best: Cold process soap for babies “Tout doux“ is essential oil-free with an 8% surfat in sweet almond oil. We also have “Coconut Balm” with extra virgin first pressure coconut oil and calendula in sweet almond oil.

What skin types are your soaps for?

We have soaps suitable for all skin types. We have ranges available for: normal skin, fragile to dry skin, combination to oily skin. You also have the option to test our products via our boxes.

Sensitive Skin

I am looking for gentle soaps for my child's very sensitive skin, which is prone to irritation. What do you recommend ?

We recommend the “Calendula Soap” with its 10% surgras of calendula in sweet almond oil, it has helped many of our customers with irritation. The “Calendula balm” is also very effective for this kind of problem

If you are worried about an allergy due to essential oils, then choosing from our essential oil free range is best: Cold process soap “Tout doux“ is essential oil-free with an 8% surfat in sweet almond oil. We also have “Coconut Balm” with extra virgin first pressure coconut oil and calendula in sweet almond oil. All our products are organic and natural under the Nature & Progress label, unfortunately allergies are always possible but extremely rare with regard to our products.

What types of skin are your soaps for?

We have soaps suitable for all skin types. We have ranges available for: normal skin, fragile to dry skin, combination to oily skin. You also have the option to test our products via our boxes.

Can exfoliating soaps be used on skin that becomes dehydrated?

We do not recommend using an exfoliant for skin that tends to become dehydrated. However, it is possible to occasionally use the exfoliating soap “Poussière Immortelle” which is one of our more moisture-rich soaps.

How do special acne soaps work?

If your skin is prone to acne, we recommend using our “Spot-Free Niaouli “soap. It is rich in antibacterial and antifungal Neem Oil to produce real beneficial effects at stopping acne. Used in synergy with our cleansing and toning Niaouli essential oil, it gently purifies problem skin.

What soap can relieve skin prone to irritation?

Because our soaps are not medicines, it is always preferable to consult a specialist for relief of skin irritation. However, if we refer to the opinions of our users, it is clear they see an improvement in skin problems, in particular with our extremely sweet calendula soap.

What soap should I use for skin that is very dry after washing?

“Calendula” and “Milky Way” are two extremely gentle soaps on the skin. “Enchanted Forest”, “Aloe Nectar”, “Honey Cake” and/or “Delicate Donkey Milk” may also be suitable. Surgras content is only 8 -10%, which makes them very protective soaps.

What soap do you recommend for adult acne?

You can try “Aleppo Organic” soap or “Awakening Orange “soap. However, if your skin is not oily and your acne is more hormonal, you can try “Aloe Nectar”, “Delicate Donkey Milk “, “Honey Cake“ or even “Chanvre à Tout Faire”. You can also try “Jojoba Oil” which nourishes the skin and regulates sebum production. While our “Konjak sponge” gently exfoliates the face and can also reduce pimples.

General

What is surgras?

After cold saponification, we add a percentage of lipid-enriched noble oils to nourish, protect and preserve the protective surface of the skin. This oil is not saponified, thus improving its protective nature.

Are the oils refillable?

Currently, our balms and oils are not yet refillable.

What is the pH of your soaps?

The ph of our soaps is between 9 and 9.2. This means the pH of our soap will be neutral or equal to that of your skin, and does not reduce your ph balance.

What is the advantage of cold saponification?

Thanks to cold saponification, we are able to preserve the many properties our oils contain which would otherwise be lost when heated to high temperatures. We then add a perfectly balanced surgras formula, with the main objective to protect your skin.

Store

Can we find your products in stores?

Yes! You will find all our resellers on this page.

Are all your products available in store?

A complete list of products is currently only found on our online store. We also carefully select the resellers who distribute our many products.

Professional partnership

Reseller

How do I contact you?

We are always happy to offer our products to partners who share our ethical and environmental values. You’re welcome to write to us via our contact form.

How to become a Louise Emoi distributor in a physical store, beauty salon or online?

For any requests relating to distribution, please write to contact@louiseemoi.com

Influencer

How does it work for influencer partnership requests?

For any request relating to partnerships or influencers, please write to sarah@louiseemoi.com

Hotel

I own a hotel and I want to share your soaps. Do you do small formats?

Yes, we can provide small sizes of our soaps. Please write to us through our contact form for more information.

My Order

Delivery

What delivery times and services do you offer?

Once the order has been placed, the package is sent between 24 and 48 hours via Colissimo. It is delivered 48 hours later according to the contract with the post office.

Do you ship worldwide?

Yes, we ship worldwide. However, shipping costs may vary and could be higher for these deliveries.

Your order

How can I pay the bill?

– By credit card, we accept visa, visa electron, mastercard / eurocard, maestro, Carte bleue – By Paypal –
– By check, payable to: Louise emoi ZA Borio Novo 81570 Vielmur-sur-Agout France

Free shipping was not calculated with my order. Why?

In order to receive free shipping you must spend € 45 or over. Please check your order to make sure you have qualified to benefit from this option.

The promo code I have is not working.

Please send an email to sarah@louiseemoi.com with the details of the promotion. Please note, some of our partners have promo codes that can only be used for a single order.

Your package

Can you describe the soaps that you put as gifts in the packages?

The soaps we choose for the packages are suitable for all skin types and are moisturizing.

My soap doesn't quite weigh 100 grams.

On rare occasions it is possible that depending on the cuts, the drying time and the fact that we work exclusively in an artisanal way, some soaps may not be exactly at the precise weight of 100 grams.

I received a product that I did not order, what should I do?

Contact us via the Contact form with the details (reference number, observed error, your contact details) of your order.

Returns

If my product is not suitable for my skin or hair, can I return it?

Unfortunately, we cannot accept returns for products if they have been used. Thank you for your understanding.

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